Last updated September 18, 2026

Exora by Exora Technologies
Applies to: Exora mobile application (Android and iOS) and related services

This page explains how to request deletion of your Exora account and associated personal data, what happens after you submit a request, and which information may be retained for legal or regulatory reasons.

Related: Privacy Policy · Terms and Conditions

1. How to request account deletion (in the Exora app)

This is the primary method. Use it if you can still sign in to Exora.

1. Open the Exora mobile app.
2. Sign in with your registered email and password (or biometrics, if enabled).
3. Go to Profile (or your account / settings area).
4. Open Security.
5. Tap Delete account.
6. Read the warning and the data-retention summary shown in the app.
7. Enter a reason for deletion (at least 10 characters). You may add optional additional details.
8. Confirm with your transaction PIN when prompted.
9. Submit the request.

After a successful submission:

• Your active sessions (API tokens) are revoked immediately.
• Biometric login enrolments for your account are disabled.
• You are signed out of the app.
• Your request is queued for review. Typical processing time is 3–5 business days after submission (subject to pending balances, open transactions, investigations, or identity checks).

2. How to request account deletion without the app

If you cannot access the app, or prefer to request deletion by email, contact us from the same email address registered to your Exora account:

• Privacy / data requests: privacy@exora.finance
• Support: support@exora.finance
• Data Protection Officer: dpo@exora.finance

Please include:

• Subject line: Account deletion request – Exora
• Your full name as shown on the account
• Registered email (and phone number, if available)
• A short reason for deletion
• Any additional information that helps us verify ownership of the account

We may ask for reasonable identity verification before completing deletion.

3. Before you delete — important checklist

• Withdraw available balances (NGN and crypto) to external accounts or wallets you control.
• Cancel or settle pending transactions where possible.
• Export receipts or records you need for your own bookkeeping.
• Understand that biometric unlock will stop working after you submit a deletion request.
• Deletion is permanent after admin approval.

4. What happens after you submit a request

1. Immediate: Sessions and biometric logins are revoked.
2. Review: Exora operations staff review the request.
3. Completion: Account access is closed; personal data is deleted or anonymised as described below.
4. Notification: Where practicable, we confirm by email.

Cancelling a pending request

1. Sign in with your email and password.
2. Go to Profile → Security → Delete account.
3. Cancel the active request in-app, or email support/privacy asking to cancel.

Once deletion has been fully processed, cancellation is no longer possible.

5. What data is deleted

Subject to retention rules, deletion is intended to remove or de-identify data no longer needed to operate your account, including sign-in access, session tokens, biometric enrolments, optional profile content, push tokens, and non-retained settings.

Uninstalling the app does not delete your server-side account.

6. What data may be retained (and for how long)

On-chain transactions cannot be deleted by Exora. Retention may be extended for disputes, legal holds, or regulatory inquiries.

7. Deleting some data without closing your account

Email privacy@exora.finance or dpo@exora.finance from your registered email. NDPA rights apply, subject to AML exceptions.

8. Contact